FOR INDONESIAN BUYERS & RESELLERS
Check the supplier's profile and verification, make a formal agreement, then pay through Biome — funds held by a Bank Indonesia-licensed provider until your order arrives.
01Money safety
Funds are held by a Bank Indonesia-licensed payment provider and only go to the supplier once your order arrives.
You
Pay Rp540,000 through Biome
Held by DANA
The supplier can't take it — nor can Biome
Supplier
Receives the funds
Funds held by
DANA — PT Espay Debit Indonesia Koe
DANA is a trademark of PT Espay Debit Indonesia Koe.
02Agreement
Before any transfer, the deal becomes a formal Biome agreement: quantity, price, specs, delivery date. Both parties sign digitally — protected under Indonesian law.
Perjanjian pesanan
PO-8f3a
Buyer
Rina Store
Reseller · Jakarta
Supplier
Toko Hijab Bandung
Produsen terverifikasi · Bandung
Rp540.000 ditahan DANA sampai pesanan diterima. Bila ada sengketa, perjanjian ini yang menjadi acuan.
Total, quantity, specs, schedule — documented in one agreement you can open anytime.
Both parties sign digitally before payment. Nothing changes quietly.
An electronically signed agreement binds under Indonesia's UU ITE and Civil Code.
An electronic stamp (meterai) adds legal weight if things go further.
Signed + e-stamped — the document is stored in your Biome account
03When things go wrong
Most disputes happen because the buyer paid first — money gone, position weak. On Biome, funds stay held while a dispute is open.
PO-8f3a — diterima 46 dari 50 pcs
Hari 1
State the problem — short shipment, wrong specs, no delivery — and upload evidence.
Rp540.000 mulai ditahan
Hari 1
Disbursement is frozen. Neither party can take the funds mid-process.
Hari 2
Evidence from both sides is weighed against the signed agreement — not chat promises.
Hari 5
Funds return to you, go to the supplier, or split — per the settlement.
Rp540.000 diteruskan
04All on your side
Biome's buyer features follow your transaction order: discover, check, agree, pay, and get help if needed.
Search by product, category, and location — profiles honest about verification status.
Identity, legality, location, and products are checked by Biome — status shows as-is.
See how a supplier transacts over time — orders with proof carry more weight.
Contact from the profile, negotiate on WhatsApp — Biome records the agreement and payment.
05Buyer questions
No. Funds are held by DANA (PT Espay Debit Indonesia Koe), licensed by Bank Indonesia, and released to the supplier once your order arrives.
Open a dispute from the order page. Funds stay held — the supplier can't withdraw them. Biome mediates from the signed agreement and evidence.
No. Unverified profiles still show with an honest status — clear about what has been checked. Badges only appear after passing inspection.
No. Negotiation stays on your channel. When transacting, the deal becomes a Biome agreement and payment runs through the fund-holding system.
Searching, viewing profiles, and checking verification is free. Service fees — if any — show clearly before you pay.
Search suppliers, check their profiles, make the agreement — pay with funds guarded until the order arrives.
Bandung, Indonesia.
